Delivery Terms

DELIVERY TERMS

Orders are delivered by a number of trusted courier and pallet delivery partners.

For card payments, we may carry out address verification checks. Orders may be delivered to either the billing address or an alternative delivery address specified during checkout.

A signature may be required upon delivery.

Standard UK Mainland Delivery Charges

The following delivery charges are provided as a guide and are inclusive of VAT. Delivery charges may vary depending on the products ordered, delivery location, shipping class and any special delivery requirements.

Combined Basket Weight Delivery Charge (inc. VAT)
Up to 15kg £10.74
Over 15kg up to 25kg £19.14
Over 25kg £48.00


Shipping Classes

Certain products are assigned to specific shipping classes, including:

  • Next Working Day Delivery
  • 2-5 Working Day Delivery
  • 3-4 Working Day Pallet Delivery
  • Same Day Delivery

If your basket contains products from more than one shipping class, combined delivery charges may apply.

If you are unsure of the delivery charges that may apply, please contact us before placing your order.

Pallet Deliveries

Products requiring pallet delivery are subject to a minimum delivery charge of £48.00 per palletised item.

Customers must inform us before placing an order of any delivery restrictions, access limitations or site conditions that may affect delivery.

Examples include:

  • Restricted vehicle access
  • Narrow roads or lanes
  • Timed delivery restrictions
  • Height or weight restrictions
  • Forklift or unloading requirements

Where additional delivery charges apply due to restricted access or special delivery requirements, we will notify you before dispatch. Orders will not be dispatched until any agreed additional charges have been paid.

Where delivery fails because access restrictions were not disclosed, incorrect delivery information was provided, or the customer is unavailable to receive the goods, additional delivery charges may apply.

Next Working Day Delivery

Our standard delivery service is based on next working day delivery where the following conditions are met:

  1. The product is in stock.
  2. The order is placed before 1:00pm (Monday to Friday).
  3. The delivery address is within our standard delivery area.

Next Working Day Delivery is generally available within our standard UK mainland delivery area.

Alternative delivery charges and lead times may apply to:

  • Scottish Highlands and Islands
  • Isle of Man
  • Isle of Wight
  • Northern Ireland
  • Channel Islands

Some products require additional processing before they can be dispatched. Where possible, this will be indicated on the product page or communicated to you directly.

If you are unsure whether a product qualifies for next working day delivery, please contact us before placing your order.

Telephone: 01633 244777

Email: enquiries@pumpexpress.co.uk

Important Information

We do not normally deliver at weekends or on UK bank holidays.

Please note that order cut-off times and delivery services may vary during public holidays and peak seasonal periods.

Urgent and Same Day Deliveries

Pump Express offers a Same Day Delivery service through selected delivery partners.

This service is subject to:

  • Product availability
  • Delivery location
  • Carrier availability
  • The time that cleared payment is received

Customers should contact us before placing an order for Same Day Delivery to confirm availability and pricing.

Whilst we will use reasonable endeavours to deliver on the same day, this service may be affected by circumstances outside our reasonable control, including traffic conditions, weather, accidents and carrier availability.

For this reason, Same Day Delivery cannot be guaranteed unless expressly agreed in writing.

Same Day Collection

Same Day Collection is available from our warehouse by prior arrangement only.

Collection is subject to:

  • Product availability
  • Full payment being received and cleared
  • Collection being agreed in advance

Please note that Pump Express operates a working warehouse and does not have a retail shop or trade counter facility.

Customers arriving without a pre-arranged collection appointment may be unable to collect goods.

Products Marked “3-4 Day Delivery”

For products displaying a 3-4 Day Delivery lead time, we recommend checking current stock availability before placing your order.

Please contact:

Email: enquiries@pumpexpress.co.uk

Telephone: 01633 244777

International and Export Orders

For international or export enquiries, please contact our sales team before placing an order.

Delivery charges, duties, taxes and customs requirements vary by destination and will be confirmed before the order is processed.

Where the incorrect shipping option has been selected during checkout, the order may be placed on hold until the correct delivery charge has been agreed and paid.

For international deliveries, the customer is responsible for any import duties, taxes, customs charges or other local fees that may apply.

Delivery Times and Delays

For stock items, orders received before 1:00pm are normally dispatched on the same working day for delivery on the next working day.

Delivery dates and times provided by Pump Express are estimates only unless expressly agreed otherwise in writing.

Whilst we use reputable delivery partners and make every reasonable effort to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our reasonable control.

Nothing in these terms affects your statutory rights under applicable consumer protection legislation.

If we become aware of a significant delivery delay, we will contact you as soon as reasonably possible.

If we cannot deliver your order within 30 days of order acceptance (or any other period expressly agreed with you), you may choose either:

  • To agree a revised delivery date; or
  • To cancel the order and receive a full refund of any sums paid.

Pump Express is not responsible for delays resulting from:

  • Incorrect delivery information supplied by the customer;
  • Changes requested after dispatch;
  • Customer unavailability to receive delivery; or
  • Failure to disclose access restrictions affecting delivery.

Missed Deliveries

Customers are responsible for ensuring that someone is available to receive and sign for goods where required.

Where delivery fails because the customer is unavailable or unable to accept delivery, additional redelivery charges may apply.

For palletised deliveries, redelivery charges may be up to £60.00 Including VAT per pallet, depending on the carrier’s charges.

Consumer Rights

Nothing in these terms is intended to exclude, restrict or limit any rights that consumers may have under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK consumer protection legislation.